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I took my boat to Bass Pro Grapevine on Saturday November 26th for an oil change and to have the bearings on my trailer repacked, the Customer Service rep took the information and told me it would be 2 weeks, I knew with the holidays it might take that long. The whole thing was theyre fault and yet they didnt really apologize or try and make it right! They were rude in so many ways! It took almost two weeks before I finally got my refund! Its a wonder they stay in business! I was so disappointed in their customer service and management at the Grapevine, TX location! I will never shop at that store again! If I could give zero stars i wouldve! So I go up to the store to complain because I wasnt treated right and then at the store they give me the run around saying that the check was mailed out. Then the day after that the guy leaves me a voicemail saying that they arent going to send me a check and that the money will be posted back to my card by the following week. The day after that that guy calls me again saying the same thing that lady said. He called me 3 times that afternoon then the next some lady calls me about mailing the check to my house I said thats fine.
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He said thats fine and agreed to mail it. He then asks if I can come pick it up and I said if Im in the area I will but if not heres my address. The guy tells me they shouldnt of debited back to my account because theyre debit thing wasnt working properly and will give me a check and the tone he used with me was so rude. Over a week goes by and I notice that my money wasnt refunded back to my account so I call the store to ask why. So they asked me if it was ok to debit it back on my card and I said yes. When it was time to pick up the shirt I returned the other for a refund. Called the store to see if they had another and they said not in my size so I purchased another on their website. The girl who answered my phone call if youre reading this youre an incompetent no listening skills piece of human waste.įirst time I visited the store I purchased a shirt.
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This store is full of useless employees at least the woman who answer the phone and manager. so I had to drive 2 hours outside Dallas to pick a freaking check! I would limit myself to call this store or If I ever do business pay cash to avoid this crap if I ever need a refund.
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Anyways had to call corp again just so they can write me a check with my money. Anyways I had to contact corporate because this girl wasnt letting me speak to any manager ! As soon as I call corp the store gives me a call back saying my refund is being processed that I should see it a week from then so A week goes by and nothing I call back the floor managers direct line and it just happens that shes on vacation wow seriously? You told me to call you on Friday lady which I did and youre gone. Sounds like mountain men from duck dynasty. She groans like a kid when you ask her things.
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then she transferred the Call, then she answered once again asking what I needed so I told Her to just let me speak to the MOD she put me on hold and said her MOD was busy and what I needed ONCE AGAIN! so I asked for her MOD name to call later and just ask directly and she said she didnt know her name that she has several more managers so I ask her to let me speak to a different one and she said they were all busy. Okay so I called regarding a return because they never refunded my money back into my debit card so I was trying to speak to the manager because on my bank statement there was no refund Pending so I called and Renee if thats even her name to be honest, who happend to answer doesnt have the minimum idea of who she works for she groaned then proceed to ask "what is that you need?" I told her.